/* ============ Кнопка «Связь с техподдержкой» ============ */
.support-modal-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: #2f6fed;
  color: #fff;
  border: 1px solid rgba(255,255,255,0.35);
  border-radius: 6px;
  padding: 6px 12px;
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  white-space: nowrap;
  transition: background 0.2s;
  box-shadow: 0 1px 3px rgba(0,0,0,0.15);
}
.support-modal-btn:hover { background: #1e5ad0; }
.support-modal-btn svg { width: 15px; height: 15px; }

/* ============ Оверлей и модальное окно ============ */
.support-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.55);
  z-index: 99990;
  display: none;
  align-items: center;
  justify-content: center;
  padding: 16px;
}
.support-overlay.show { display: flex; }

.support-dialog {
  background: #fff;
  color: #333;
  width: 100%;
  max-width: 640px;
  max-height: 92vh;
  border-radius: 12px;
  box-shadow: 0 12px 40px rgba(0,0,0,0.35);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.support-dialog-head {
  background: #1a1a2e;
  color: #fff;
  padding: 14px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.support-dialog-head h3 { font-size: 16px; font-weight: 600; margin: 0; }
.support-dialog-close {
  background: transparent;
  color: #fff;
  border: none;
  font-size: 24px;
  line-height: 1;
  cursor: pointer;
  opacity: 0.85;
}
.support-dialog-close:hover { opacity: 1; }

.support-dialog-body {
  padding: 18px 20px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.support-field { display: flex; flex-direction: column; gap: 5px; }
.support-field label { font-size: 13px; font-weight: 600; color: #444; }
.support-field label .optional { font-weight: 400; color: #999; }
.support-select,
.support-input,
.support-textarea {
  width: 100%;
  border: 1px solid #cfd4dc;
  border-radius: 6px;
  padding: 9px 10px;
  font-size: 14px;
  color: #222;
  background: #fff;
  outline: none;
}
.support-select:focus,
.support-input:focus,
.support-textarea:focus { border-color: #2f6fed; }
.support-textarea { resize: vertical; min-height: 84px; }
.support-input-custom { margin-top: 6px; }

/* ============ Загрузка файлов ============ */
.support-dropzone {
  border: 2px dashed #b9c2cf;
  border-radius: 8px;
  padding: 18px 14px;
  text-align: center;
  color: #6b7280;
  font-size: 13px;
  cursor: pointer;
  transition: border-color 0.2s, background 0.2s;
  background: #fafbfc;
}
.support-dropzone:hover,
.support-dropzone.dragover { border-color: #2f6fed; background: #eef4ff; }
.support-dropzone b { color: #2f6fed; }
.support-dropzone .hint { display: block; margin-top: 4px; font-size: 12px; color: #9aa2ad; }
.support-dropzone .paste-btn {
  margin-top: 10px;
  background: #e9eef7;
  color: #2f6fed;
  border: 1px solid #cfd9ee;
  border-radius: 6px;
  padding: 6px 12px;
  font-size: 13px;
  cursor: pointer;
}
.support-dropzone .paste-btn:hover { background: #dbe6fa; }

.support-filelist { display: flex; flex-direction: column; gap: 8px; margin-top: 10px; }
.support-fileitem {
  display: flex;
  align-items: center;
  gap: 10px;
  background: #f4f6fa;
  border: 1px solid #e3e8f0;
  border-radius: 8px;
  padding: 8px 10px;
}
.support-fileitem .thumb {
  width: 40px;
  height: 40px;
  border-radius: 6px;
  object-fit: cover;
  background: #e9edf4;
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
  color: #7a8290;
}
.support-fileitem .meta { flex: 1; min-width: 0; }
.support-fileitem .name { font-size: 13px; font-weight: 500; color: #222; word-break: break-all; }
.support-fileitem .size { font-size: 12px; color: #8a929e; }
.support-fileitem .remove {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  border: 1px solid #e0e4ec;
  background: #fff;
  color: #b02a2a;
  font-size: 16px;
  line-height: 1;
  cursor: pointer;
  flex-shrink: 0;
}
.support-fileitem .remove:hover { background: #fdecec; border-color: #f0b9b9; }

/* ============ Флажок «Срочная задача» ============ */
.support-check {
  display: flex;
  align-items: center;
  gap: 9px;
  font-size: 14px;
  color: #333;
  cursor: pointer;
  user-select: none;
}
.support-check input { width: 18px; height: 18px; accent-color: #eab308; cursor: pointer; }

/* ============ Ошибки / подсказки ============ */
.support-msg {
  display: none;
  border-radius: 6px;
  padding: 10px 12px;
  font-size: 13px;
}
.support-msg.error { display: block; background: #fdecea; color: #b02a2a; border: 1px solid #f3c4c4; }
.support-msg.ok { display: block; background: #e9f7ef; color: #1b7a3d; border: 1px solid #bde5cb; }

/* ============ Кнопки внизу ============ */
.support-dialog-foot {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  padding: 14px 20px;
  border-top: 1px solid #eceff3;
  background: #fafbfc;
}
.support-btn-back {
  background: #eef0f4;
  color: #444;
  border: 1px solid #d8dde5;
  border-radius: 6px;
  padding: 9px 18px;
  font-size: 14px;
  cursor: pointer;
}
.support-btn-back:hover { background: #e2e6ec; }
.support-btn-send {
  background: #2f6fed;
  color: #fff;
  border: none;
  border-radius: 6px;
  padding: 9px 20px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
}
.support-btn-send:hover { background: #1e5ad0; }
.support-btn-send:disabled { background: #9aa9c4; cursor: not-allowed; }